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Nouvelle entente préalable en attente

Une demande de pré-autorisation a été soumise.

Détails de la demande

Organisation{{payload.organizationHandle}}
Réf. demande{{payload.refDemande}}
Montant estimé{{payload.montantEstimeTotal}} {{payload.devise}}
Soumise le{{payload.submittedAt}}

Cette demande est en attente de traitement par l'organisme assureur.

Voir la demande
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Circuit breaker OUVERT

Les requêtes vers cette organisation sont suspendues.

CRITIQUE

Détails de l'incident

Organisation{{payload.organizationHandle}}
Module{{payload.moduleCode}}
Échecs consécutifs{{payload.failureCount}}

Action immédiate requise. Les requêtes seront rétablies après la période de recovery.

Voir les logs
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Timeout organisation détecté

L'organisation ne répond pas dans les délais configurés.

Détails

Organisation{{payload.organizationHandle}}
Module{{payload.moduleCode}}
Latence{{payload.latencyMs}} ms

Vérifier la connectivité et la disponibilité du partenaire.

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Circuit breaker OUVERT

Les requêtes vers cette organisation sont suspendues.

CRITIQUE

Détails de l'incident

Organisation{{payload.organizationHandle}}
Module{{payload.moduleCode}}
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Action immédiate requise. Les requêtes seront rétablies après la période de recovery.

Voir les logs
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Des messages sont en erreur et nécessitent une intervention.

ALERTE

Détails

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Entente préalable non répondue

Le délai de réponse a été dépassé.

URGENT

Détails

Organisation{{payload.organizationHandle}}
Réf. demande{{payload.refDemande}}
Module{{payload.moduleCode}}
Timeout{{payload.timeoutMs}} ms

Veuillez traiter cette demande en priorité.

Consulter le portail
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Tous les accès de cette organisation sont suspendus.

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Les utilisateurs associés ont été désactivés. Contactez un administrateur pour réactiver.

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Le callback n'a pas pu être transmis.

Détails

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Le callback de réponse n'a pas pu être transmis à l'assurance complémentaire.

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Les utilisateurs associés ont été désactivés. Contactez un administrateur pour réactiver.

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Signature HMAC invalide

Un message avec une signature invalide a été détecté.

SÉCURITÉ

Détails

Source{{payload.source}}
Routing key{{payload.routingKey}}
Timestamp{{payload.timestamp}}

Vérifier l'intégrité du canal et les clés HMAC configurées.

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Export lag SLA dépassé

Le pipeline de données est en retard.

Métriques

Lag actuel{{payload.lagSeconds}}s
Seuil SLA30s

Le délai entre la capture et l'export Kafka dépasse le SLA configuré.

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Timeout organisation détecté

L'organisation ne répond pas dans les délais configurés.

Détails

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Module{{payload.moduleCode}}
Latence{{payload.latencyMs}} ms

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Signature HMAC invalide

Un message avec une signature invalide a été détecté.

SÉCURITÉ

Détails

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Routing key{{payload.routingKey}}
Timestamp{{payload.timestamp}}

Vérifier l'intégrité du canal et les clés HMAC configurées.

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Taux d'erreur élevé

Le taux d'erreur 5xx dépasse le seuil.

CRITIQUE

Métriques

Service{{payload.service}}
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Durée{{payload.durationMinutes}} min

Action immédiate requise. Le taux d'erreur 5xx dépasse 1% depuis plus de 5 minutes.

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Nouvelle entente préalable en attente

Une demande de pré-autorisation a été soumise.

Détails de la demande

Organisation{{payload.organizationHandle}}
Réf. demande{{payload.refDemande}}
Montant estimé{{payload.montantEstimeTotal}} {{payload.devise}}
Soumise le{{payload.submittedAt}}

Cette demande est en attente de traitement par l'organisme assureur.

Voir la demande
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Credentials supprimées

Des credentials ont été retirées.

Détails

Organisation{{payload.organizationHandle}}
Type{{payload.credentialType}}

Les intégrations utilisant ces credentials ne fonctionneront plus.

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Credentials supprimées

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Détails

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Type{{payload.credentialType}}

Les intégrations utilisant ces credentials ne fonctionneront plus.

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Certificat TLS bientôt expiré

Renouvellement nécessaire.

Détails du certificat

Domaine{{payload.domain}}
Expiration{{payload.expiryDate}}
Jours restants{{payload.daysRemaining}}

Renouveler le certificat avant expiration pour éviter une interruption de service.

","layoutId":"asaci-email-layout"}}]}},{"_id":{"$oid":"69c91bb4b8c689b32906333d"},"name":"Fichier SFTP rejeté","description":"Fichier SFTP rejeté","active":true,"type":"BRIDGE","draft":true,"critical":false,"isBlueprint":false,"_notificationGroupId":{"$oid":"69c65d3beb35f2024f9f527f"},"tags":["asaci","alertes"],"triggers":[{"type":"event","identifier":"file-rejected","variables":[],"reservedVariables":[],"subscriberVariables":[{"name":"email","_id":{"$oid":"69cd2f7978c8d20e50659611"}}],"_id":{"$oid":"69c91bb4b8c689b32906333e"}}],"steps":[{"active":true,"replyCallback":{},"shouldStopOnFail":false,"issues":{},"stepId":"email-file-rejected","name":"email-file-rejected","type":"REGULAR","_templateId":{"$oid":"69cd2f7978c8d20e506595fa"},"_parentId":null,"metadata":{"timed":{"weekDays":[],"monthDays":[]}},"_id":{"$oid":"69cd2f7978c8d20e506595fa"},"filters":[],"variants":[]},{"active":true,"replyCallback":{},"shouldStopOnFail":false,"issues":{},"stepId":"inapp-file-rejected","name":"inapp-file-rejected","type":"REGULAR","_templateId":{"$oid":"69cd2f7978c8d20e506595fe"},"_parentId":{"$oid":"69cd2f7978c8d20e506595fa"},"metadata":{"timed":{"weekDays":[],"monthDays":[]}},"_id":{"$oid":"69cd2f7978c8d20e506595fe"},"filters":[],"variants":[]}],"preferenceSettings":{"email":true,"sms":true,"in_app":true,"chat":true,"push":true},"origin":"novu-cloud","status":"ACTIVE","lastTriggeredAt":{"$date":"2026-04-01T01:55:29.515Z"},"lastPublishedAt":null,"_environmentId":{"$oid":"69db8521182815a6b5c10404"},"_organizationId":{"$oid":"69db8520182815a6b5c103d7"},"_creatorId":{"$oid":"69c65cd8eb35f2024f9f5247"},"_updatedBy":{"$oid":"69c65cd8eb35f2024f9f5247"},"payloadSchema":{"type":"object","additionalProperties":true,"properties":{}},"validatePayload":true,"isTranslationEnabled":false,"severity":"none","deleted":false,"createdAt":{"$date":"2026-03-29T12:31:48.627Z"},"updatedAt":{"$date":"2026-04-01T14:45:13.156Z"},"__v":0,"rawData":{"name":"Fichier SFTP rejeté","description":"Fichier SFTP rejeté","active":true,"tags":["asaci","alertes"],"origin":"novu-cloud","steps":[{"type":"email","name":"email-file-rejected","controlValues":{"subject":"[ASACI] Fichier rejeté — {{payload.filename}}","body":"

Fichier SFTP rejeté

Le fichier n'a pas passé la validation.

Détails du fichier

Organisation{{payload.organizationHandle}}
Fichier{{payload.filename}}
Module{{payload.moduleCode}}

Vérifier le format et le contenu du fichier avant de le redéposer.

","layoutId":"asaci-email-layout"}},{"type":"in_app","name":"inapp-file-rejected","controlValues":{"body":"Fichier SFTP rejeté — {{payload.filename}} ({{payload.organizationHandle}})","redirect":{"url":"/transactions?correlationId={{payload.correlationId}}","target":"_self"},"avatar":"https://api.iconify.design/mdi/alert-circle.svg?color=%23dc2626&width=40"}}]}},{"_id":{"$oid":"69c91bb6b8c689b32906365b"},"name":"Credentials créées","description":"Credentials créées pour une organisation","active":true,"type":"BRIDGE","draft":true,"critical":false,"isBlueprint":false,"_notificationGroupId":{"$oid":"69c65d3beb35f2024f9f527f"},"tags":["asaci","organisations"],"triggers":[{"type":"event","identifier":"org-credentials-created","variables":[],"reservedVariables":[],"subscriberVariables":[],"_id":{"$oid":"69c91bb6b8c689b32906365c"}}],"steps":[{"active":true,"replyCallback":{},"shouldStopOnFail":false,"issues":{},"stepId":"inapp-org-creds-created","name":"inapp-org-creds-created","type":"REGULAR","_templateId":{"$oid":"69cd2f7678c8d20e5065922e"},"_parentId":null,"metadata":{"timed":{"weekDays":[],"monthDays":[]}},"_id":{"$oid":"69cd2f7678c8d20e5065922e"},"filters":[],"variants":[]}],"preferenceSettings":{"email":true,"sms":true,"in_app":true,"chat":true,"push":true},"origin":"novu-cloud","status":"ACTIVE","lastTriggeredAt":{"$date":"2026-04-12T23:41:54.739Z"},"lastPublishedAt":null,"_environmentId":{"$oid":"69db8521182815a6b5c10404"},"_organizationId":{"$oid":"69db8520182815a6b5c103d7"},"_creatorId":{"$oid":"69c65cd8eb35f2024f9f5247"},"_updatedBy":{"$oid":"69c65cd8eb35f2024f9f5247"},"payloadSchema":{"type":"object","additionalProperties":true,"properties":{}},"validatePayload":true,"isTranslationEnabled":false,"severity":"none","deleted":false,"createdAt":{"$date":"2026-03-29T12:31:50.931Z"},"updatedAt":{"$date":"2026-04-01T14:45:10.687Z"},"__v":0,"rawData":{"name":"Credentials créées","description":"Credentials créées pour une organisation","active":true,"tags":["asaci","organisations"],"origin":"novu-cloud","steps":[{"type":"in_app","name":"inapp-org-creds-created","controlValues":{"body":"Credentials créées — {{payload.credentialType}} ({{payload.organizationHandle}})","redirect":{"url":"/organizations/{{payload.organizationId}}","target":"_self"},"avatar":"https://api.iconify.design/mdi/domain.svg?color=%232563eb&width=40"}}]}},{"_id":{"$oid":"69c6cdceedf412b6153c3729"},"name":"Callback échoué","description":"Forward callback échoué","active":true,"type":"BRIDGE","draft":true,"critical":false,"isBlueprint":false,"_notificationGroupId":{"$oid":"69c65d3beb35f2024f9f5258"},"tags":["asaci","alertes"],"triggers":[{"type":"event","identifier":"callback-failed","variables":[],"reservedVariables":[],"subscriberVariables":[{"name":"email","_id":{"$oid":"69cd2a9878c8d20e5065761f"}}],"_id":{"$oid":"69c6cdceedf412b6153c372a"}}],"steps":[{"active":true,"replyCallback":{},"shouldStopOnFail":false,"issues":{},"stepId":"email-cb-failed-fax0","name":"email-cb-failed","type":"REGULAR","_templateId":{"$oid":"69cd2a9878c8d20e50657612"},"_parentId":null,"metadata":{"timed":{"weekDays":[],"monthDays":[]}},"_id":{"$oid":"69cd2a9878c8d20e50657612"},"filters":[],"variants":[]}],"preferenceSettings":{"email":true,"sms":true,"in_app":true,"chat":true,"push":true},"origin":"novu-cloud","status":"ACTIVE","lastTriggeredAt":null,"lastPublishedAt":{"$date":"2026-04-01T20:55:52.752Z"},"_environmentId":{"$oid":"69db8520182815a6b5c103de"},"_organizationId":{"$oid":"69db8520182815a6b5c103d7"},"_creatorId":{"$oid":"69c65cd8eb35f2024f9f5247"},"_updatedBy":{"$oid":"69c65cd8eb35f2024f9f5247"},"payloadSchema":{"type":"object","additionalProperties":true,"properties":{}},"validatePayload":true,"isTranslationEnabled":false,"severity":"none","deleted":false,"createdAt":{"$date":"2026-03-27T18:34:54.180Z"},"updatedAt":{"$date":"2026-04-01T20:55:52.752Z"},"__v":0,"rawData":{"name":"Callback échoué","description":"Forward callback échoué","active":true,"tags":["asaci","alertes"],"origin":"novu-cloud","steps":[{"type":"email","name":"email-cb-failed","controlValues":{"subject":"[ASACI] Échec callback — {{payload.refDemande}}","body":"

Échec de forward callback

Le callback n'a pas pu être transmis.

Détails

Organisation{{payload.organizationHandle}}
Réf. demande{{payload.refDemande}}
URL cible{{payload.targetUrl}}
Status HTTP{{payload.httpStatus}}

Le callback de réponse n'a pas pu être transmis à l'assurance complémentaire.

","layoutId":"asaci-email-layout"}}]},"_lastPublishedBy":{"$oid":"69c65cd8eb35f2024f9f5247"}},{"_id":{"$oid":"69c6cdcdedf412b6153c35da"},"name":"EP timeout","description":"EP non répondue (timeout)","active":true,"type":"BRIDGE","draft":true,"critical":false,"isBlueprint":false,"_notificationGroupId":{"$oid":"69c65d3beb35f2024f9f5258"},"tags":["asaci","alertes"],"triggers":[{"type":"event","identifier":"ep-timeout","variables":[],"reservedVariables":[],"subscriberVariables":[{"name":"email","_id":{"$oid":"69cd2f7578c8d20e50658fa6"}}],"_id":{"$oid":"69c6cdcdedf412b6153c35db"}}],"steps":[{"active":true,"replyCallback":{},"shouldStopOnFail":false,"issues":{},"stepId":"email-ep-timeout","name":"email-ep-timeout","type":"REGULAR","_templateId":{"$oid":"69cd2f7578c8d20e50658f8f"},"_parentId":null,"metadata":{"timed":{"weekDays":[],"monthDays":[]}},"_id":{"$oid":"69cd2f7578c8d20e50658f8f"},"filters":[],"variants":[]},{"active":true,"replyCallback":{},"shouldStopOnFail":false,"issues":{},"stepId":"inapp-ep-timeout","name":"inapp-ep-timeout","type":"REGULAR","_templateId":{"$oid":"69cd2f7578c8d20e50658f93"},"_parentId":{"$oid":"69cd2f7578c8d20e50658f8f"},"metadata":{"timed":{"weekDays":[],"monthDays":[]}},"_id":{"$oid":"69cd2f7578c8d20e50658f93"},"filters":[],"variants":[]}],"preferenceSettings":{"email":true,"sms":true,"in_app":true,"chat":true,"push":true},"origin":"novu-cloud","status":"ACTIVE","lastTriggeredAt":null,"lastPublishedAt":{"$date":"2026-03-29T13:25:21.778Z"},"_environmentId":{"$oid":"69db8520182815a6b5c103de"},"_organizationId":{"$oid":"69db8520182815a6b5c103d7"},"_creatorId":{"$oid":"69c65cd8eb35f2024f9f5247"},"_updatedBy":{"$oid":"69c65cd8eb35f2024f9f5247"},"payloadSchema":{"type":"object","additionalProperties":true,"properties":{}},"validatePayload":true,"isTranslationEnabled":false,"severity":"none","deleted":false,"createdAt":{"$date":"2026-03-27T18:34:53.508Z"},"updatedAt":{"$date":"2026-04-01T14:45:09.120Z"},"__v":0,"rawData":{"name":"EP timeout","description":"EP non répondue (timeout)","active":true,"tags":["asaci","alertes"],"origin":"novu-cloud","steps":[{"type":"email","name":"email-ep-timeout","controlValues":{"subject":"[ASACI] URGENT — EP non répondue — {{payload.refDemande}}","body":"

Entente préalable non répondue

Le délai de réponse a été dépassé.

URGENT

Détails

Organisation{{payload.organizationHandle}}
Réf. demande{{payload.refDemande}}
Module{{payload.moduleCode}}
Timeout{{payload.timeoutMs}} ms

Veuillez traiter cette demande en priorité.

Consulter le portail
","layoutId":"asaci-email-layout"}},{"type":"in_app","name":"inapp-ep-timeout","controlValues":{"body":"URGENT — EP non répondue — {{payload.refDemande}} ({{payload.organizationHandle}})","redirect":{"url":"/transactions?correlationId={{payload.correlationId}}","target":"_self"},"avatar":"https://api.iconify.design/mdi/alert-circle.svg?color=%23dc2626&width=40"}}]},"_lastPublishedBy":{"$oid":"69c65cd8eb35f2024f9f5247"}},{"_id":{"$oid":"69c78b6bedf412b6153c4f05"},"name":"Organisation réactivée","description":"Organisation réactivée","active":true,"type":"BRIDGE","draft":true,"critical":false,"isBlueprint":false,"_notificationGroupId":{"$oid":"69c65d3beb35f2024f9f5258"},"tags":["asaci","organisations"],"triggers":[{"type":"event","identifier":"org-reactivated","variables":[],"reservedVariables":[],"subscriberVariables":[],"_id":{"$oid":"69c78b6bedf412b6153c4f06"}}],"steps":[{"active":true,"replyCallback":{},"shouldStopOnFail":false,"issues":{},"stepId":"inapp-org-reactivated","name":"inapp-org-reactivated","type":"REGULAR","_templateId":{"$oid":"69cd2f7278c8d20e50658b21"},"_parentId":null,"metadata":{"timed":{"weekDays":[],"monthDays":[]}},"_id":{"$oid":"69cd2f7278c8d20e50658b21"},"filters":[],"variants":[]}],"preferenceSettings":{"email":true,"sms":true,"in_app":true,"chat":true,"push":true},"origin":"novu-cloud","status":"ACTIVE","lastTriggeredAt":{"$date":"2026-08-21T14:24:53.092Z"},"lastPublishedAt":{"$date":"2026-03-29T12:50:31.549Z"},"_environmentId":{"$oid":"69db8520182815a6b5c103de"},"_organizationId":{"$oid":"69db8520182815a6b5c103d7"},"_creatorId":{"$oid":"69c65cd8eb35f2024f9f5247"},"_updatedBy":{"$oid":"69c65cd8eb35f2024f9f5247"},"payloadSchema":{"type":"object","additionalProperties":true,"properties":{}},"validatePayload":true,"isTranslationEnabled":false,"severity":"none","deleted":false,"createdAt":{"$date":"2026-03-28T08:03:55.626Z"},"updatedAt":{"$date":"2026-04-01T14:45:06.502Z"},"__v":0,"_lastPublishedBy":{"$oid":"69c65cd8eb35f2024f9f5247"},"rawData":{"name":"Organisation réactivée","description":"Organisation réactivée","active":true,"tags":["asaci","organisations"],"origin":"novu-cloud","steps":[{"type":"in_app","name":"inapp-org-reactivated","controlValues":{"body":"Organisation réactivée — {{payload.organizationHandle}}","redirect":{"url":"/organizations/{{payload.organizationId}}","target":"_self"},"avatar":"https://api.iconify.design/mdi/domain.svg?color=%232563eb&width=40"}}]}}]